On Premise Phone Systems
We are an Aria Partner - we take a consultative approach and our on premise phone systems are designed around your business needs and current infrastructure.
Benefits of an on premise phone system can include:
Control and Security: On-premise systems provide businesses with full control over their phone infrastructure. This control allows for higher security measures to protect sensitive data and call records.
Reliability: These systems often operate independently of external factors like internet connectivity, ensuring reliable communication, even during network outages.
Cost Predictability: With an on-premise system, businesses typically have a clear understanding of their upfront and ongoing costs, making it easier to budget.
Long-Term Investment: While the initial setup costs may be higher, on-premise systems can provide a long-term return on investment (ROI) by eliminating recurring subscription fees.
Reliability: These systems often operate independently of external factors like internet connectivity, ensuring reliable communication, even during network outages.
Cost Predictability: With an on-premise system, businesses typically have a clear understanding of their upfront and ongoing costs, making it easier to budget.
Long-Term Investment: While the initial setup costs may be higher, on-premise systems can provide a long-term return on investment (ROI) by eliminating recurring subscription fees.
Cloud Based Phone Systems
Looking for a Cloud Based Phone System? We have a couple of options if this is the preference for your communications!
We can either upgrade you to an iPECS service or provide a dedicated cloud service directly with Coverage Solutions Australia powered by Edge ICT. Benefits of a Cloud Based Phone System can include: Cost Savings: Cloud-based systems typically have lower upfront costs and reduced maintenance expenses compared to on-premise solutions.
Flexibility and Scalability: Cloud systems are highly flexible and scalable, allowing businesses to easily add or remove users and features as needed.
Remote Work Support: Cloud-based systems are well-suited for remote work setups, providing employees with the flexibility to work from anywhere with an internet connection.
Accessibility: Cloud systems offer easy access to features and settings through user-friendly web interfaces, allowing users to manage their communication preferences efficiently.
We can either upgrade you to an iPECS service or provide a dedicated cloud service directly with Coverage Solutions Australia powered by Edge ICT. Benefits of a Cloud Based Phone System can include: Cost Savings: Cloud-based systems typically have lower upfront costs and reduced maintenance expenses compared to on-premise solutions.
Flexibility and Scalability: Cloud systems are highly flexible and scalable, allowing businesses to easily add or remove users and features as needed.
Remote Work Support: Cloud-based systems are well-suited for remote work setups, providing employees with the flexibility to work from anywhere with an internet connection.
Accessibility: Cloud systems offer easy access to features and settings through user-friendly web interfaces, allowing users to manage their communication preferences efficiently.
IVR & On Hold Messages
In addition to our business grade phone system offerings, we also offer custom IVR & on hold messages!
Custom recorded system messages, such as those used in auto attendants and on-hold messages, offer several valuable benefits for businesses:
Professionalism: Custom-recorded messages project a professional image for your business. They provide a polished and consistent voice for your brand, making a positive first impression on callers.
Brand Identity: These messages can be tailored to align with your brand's tone, values, and personality. This helps reinforce your brand identity and creates a cohesive experience for callers.
Information Conveyance: Custom auto attendants can convey important information or announcements to callers, such as office hours, location details, or promotional offers, even before they speak to a live agent.
Call Routing: Custom messages in auto attendants can help route calls effectively. For instance, "Press 1 for Sales, Press 2 for Support," ensures callers are directed to the right department from the outset.
Reduced Call Abandonment: Engaging on-hold messages can reduce caller abandonment rates. When callers are entertained or informed while on hold, they are less likely to hang up in frustration.
Cross-Selling and Upselling: On-hold messages can be used to cross-sell or upsell products and services. This is an excellent opportunity to market to a captive audience.
Compliance and Legal Information: Businesses can use these messages to communicate important legal information or compliance requirements to callers, ensuring transparency and adherence to regulations.
Brand Identity: These messages can be tailored to align with your brand's tone, values, and personality. This helps reinforce your brand identity and creates a cohesive experience for callers.
Information Conveyance: Custom auto attendants can convey important information or announcements to callers, such as office hours, location details, or promotional offers, even before they speak to a live agent.
Call Routing: Custom messages in auto attendants can help route calls effectively. For instance, "Press 1 for Sales, Press 2 for Support," ensures callers are directed to the right department from the outset.
Reduced Call Abandonment: Engaging on-hold messages can reduce caller abandonment rates. When callers are entertained or informed while on hold, they are less likely to hang up in frustration.
Cross-Selling and Upselling: On-hold messages can be used to cross-sell or upsell products and services. This is an excellent opportunity to market to a captive audience.
Compliance and Legal Information: Businesses can use these messages to communicate important legal information or compliance requirements to callers, ensuring transparency and adherence to regulations.