FAQ's
We've done our best to answer our most commonly asked questions, but if you're looking for an answer to a question not listed below - contact us & we'll be in touch to discuss.
What is Coverage Solutions Australia, and what services do you provide?
Coverage Solutions Australia is a leading provider of coverage enhancement solutions.
We specialize in designing, building, and installing custom solutions to improve mobile and data coverage in various settings across Australia.
Our signal enhancement solutions allow you to boost your mobile signal for all three major carriers (Telstra, Optus & Vodafone), delivering an unmatched level of versatility and reliability. Whether you're managing multiple devices, catering to a diverse team, or simply seeking the best possible coverage for your customers, our custom-built kits ensure you're always connected, no matter which carrier you choose.
Coverage Solutions Australia is also powered by Edge ICT - a Telecommunications provider that sells and services all things for your businesses telecommunications needs from Voice to Data & Phone Systems. Edge ICT supplies our own lines to the local business market and offers a complete support package to managed your voice lines, data services and all hardware that we supply.
Edge ICT also does a lot more than just Voice & Data. We also build and support managed Wi-Fi networks, Air fibre, point to point links and wireless data connections.
Edge ICT also does a lot more than just Voice & Data. We also build and support managed Wi-Fi networks, Air fibre, point to point links and wireless data connections.
How can improved coverage benefit my business?
Enhanced coverage can boost productivity, increase customer satisfaction, and ensure reliable communication. It's crucial for businesses to stay connected, especially in today's digital age.
Reliable coverage ensures that your employees can stay connected without interruptions, whether they're in the office, on the road, or working remotely.
Dropped calls or slow data speeds can lead to downtime, affecting critical business operations. With improved coverage, you minimize the risk of downtime and keep your business running smoothly.
In emergency situations or unexpected events, reliable communication can be a lifeline for your business. Enhanced coverage ensures you can maintain operations, coordinate with team members, and serve customers even during challenging circumstances.
Improved coverage is not just about avoiding dropped calls; it's about unlocking the full potential of your business. It empowers your team to work more efficiently, satisfies customers, minimizes downtime, and positions your business for success in an increasingly connected world.
Do you offer coverage solutions for multiple carriers?
Yes, we provide solutions for single and multiple carriers, ensuring maximum flexibility and coverage optimisation.
Our solutions work with Telstra, Optus & Vodafone!
What types of areas can benefit from your coverage enhancement solutions?
Our solutions are adaptable and can benefit a wide range of areas, including rural regions, city centers, industrial sites, and more!
We've installed coverage kits in retail stores, rural properties, warehouses and even a basement!
How do your coverage enhancement kits work?
Our coverage kits use advanced technology to amplify and extend mobile signals. They are designed to capture, enhance, and redistribute signals to provide better coverage.
What is involved in the installation process?
Installation typically involves mounting an enclosure followed by the mounting of external antennas, internal access points, connecting cables, and testing the solution.
Our team of skilled technicians handles this process efficiently, with some of the work being done prior to installation. We also do thorough testing onsite before we begin installation and then post installation so you can see the difference the kit makes!
Can I install your kits myself, or do I need a professional technician?
Our coverage kits need to be installed by our technical team, or by a trained third party contractor! That way we can ensure consistency and accuracy with each installation.
Our technicians adhere to strict safety protocols and are trained to ensure safe installations without compromising your property or safety.
What kind of ongoing support do you provide?
We offer ongoing support, including troubleshooting, maintenance, and updates, to ensure your coverage remains optimal.
How long does it take to see results after installing your solutions?
Results can vary depending on the location and the type of coverage kit that has been installed, but most clients experience improved coverage immediately after installation!
What geographic areas do you serve in Australia?
We've installed coverage enhancement kits in almost every state!
Our solutions are adaptable and can benefit a wide range of areas, including rural regions, city centers, industrial sites, retail stores, and more.
How can I request a custom site audit and consultation?
That's easy! There's multiple audit request links on this website, but you can also click here!
Are there any warranty or satisfaction guarantee policies in place?
All parts are subject to manufacturers warranty!
As for the satisfaction guarantee, we have reporting software that dictates IF we can improve coverage in a certain area.
We can't guarantee speeds, but if the reporting says it can be improved, then we are confident we can improve the coverage!